FAQ
Payment & Shipping
Orders may take 7-10 business days to ship.
For international shipping please allow an additional 7-21 business days.
Orders placed on weekends and holidays are processed on the next business day.
Shipping Address Issues
UN'q Drip WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
DELIVERY FAILED
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
RETURNS/ EXCHANGES OF ITEMS
Returns & Refunds
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
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PRICE CHANGES
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
Thank you for shopping with us!